I’ve worked in four different bookstores, so I kinda know the book business from the retail side. But, I have issues.
With the demise of Borders, you would think that was going to be an invitation for Barnes & Nobles to dominate. Their stock is low and has been on the decline the last five years. Here in Miami, there’s an independent store known as Books & Books, and they’re doing good. (I can’t say how well since I haven’t seen their accounting.)
Customer service appears to be on the decline. Does Barnes need Borders or do they need to innovate and create a space beyond books?